FAQ Piwik
Please send your questions to hello@piwik.org and we will update this page with our super-clear answers. Thanks!
New to Piwik
- What is Piwik?
- Why is Piwik different to Google Analytics and other web analytics tools?
- How does Piwik work?
- How do I know when new versions are released?
- Where can I get support?
- Is there an Online demo available?
- Who builds Piwik?
Installation
- How do I install Piwik?
- What are the requirements for installing Piwik?
- Do I need to create a MySQL database?
- How do I find out which version of PHP I have?
- Do I need to use PHP on my websites to use Piwik?
- How can I reinstall Piwik? Can I keep the existing data?
- I want to move Piwik to a new domain or a new subdomain, with the same MySQL server. How should I proceed?
Update
- What version of Piwik do I have?
- What should I do when I want to update Piwik to the latest version?
- How do I backup my MySQL database?
- How do I restore my MySQL database?
- I have this error on startup: Translation string ‘PluginsAdmin_MenuPlugins‘ not available.
- I have this error after updating Piwik: "Uncaught exception: 'The plugin 'Home' is not activated. You can activate the plugin on the Plugins admin page.'"
How to
- How can I track visits on my intranet?
- How can I automatically login my users in Piwik when they go from my CMS to Piwik?
- Can I get reports for a custom date range?
Plugins
- Is there a list of plugins?
- How do I install a new plugin?
- How can I build a Piwik plugin?
- How do I report a bug in a plugin?
General
- How is a Unique Visitor counted in Piwik?
- How is a 'visit' defined in Piwik?
- What is the 'super user' in Piwik?
- Are Piwik reports real time?
- How long does the Piwik archiving process take for high traffic websites - or hundreds of websites?
- A search engine is counted as a website referer. How can I add the search engine to Piwik?
- Can I help translate Piwik into my native language?
Troubleshooting
-
The sparklines (small graphs like
) are not showing in my Piwik.
- How can I purge Piwik logs?
- I get the error message: "Fatal error: require_once() [function.require]: Failed opening required XYZ in /path/piwik/XYZ.php on line X". How can I get Piwik to work?
Piwik and OpenX
Piwik and phpMyVisites
- What is Piwik?
- How is Piwik different to phpMyVisites?
- What is going to happen to phpMyVisites?
- How do I upgrade from phpMyVisites to Piwik?