FAQ Piwik
If you have a question for us at Piwik that has not been answered before, feel free to flick us an email at hello@piwik.org and we shall pop the answer up here for all to see. Thanks!
New to Piwik
- What is Piwik?
- How is Piwik different to Google Analytics and other web analytics tools?
- How does Piwik work?
- Can Piwik manage multiple user accounts?
- Is there an online demo available?
- How do I know when new versions are released?
- Can I rebrand or sell or reuse or re-license or include Piwik in my product, company, or website?
- Can I get the data from the Piwik API web services and publish, reuse, process this data in a non GPL software?
- Who is the team behind Piwik?
- How does Piwik track downloads?
- What are Outlinks, Clicks or Unique clicks?
- Where can I get support?
- Does Piwik track visitors without Javascript? Does Piwik track search engine bots or other robots?
- Can I use Piwik and Google Analytics / Yahoo! Analytics / WebTrends etc. at the same time?
- How do I pronounce Piwik?
Installation
- How do I install Piwik?
- What are the requirements for installing Piwik?
- Can I use a database other than MySQL, like Postgresql, SQLite, Oracle?
- Do I need to create a MySQL database?
- How do I find out which version of PHP I have?
- Do I need to use PHP on my websites to use Piwik?
- How can I reinstall Piwik? Can I keep the existing data?
- I want to migrate Piwik and move it to a new domain or a new subdomain, with the same MySQL server. How should I proceed?
- How can I move Piwik from one server to another, also migrating the data from one mysql server to another?
- My Web host supports PHP4 by default. How can I enable PHP5?
Update
- What version of Piwik do I have?
- What should I do when I want to update Piwik to the latest version?
- How do I backup my MySQL database?
- How do I restore my MySQL database?
- I have this error on startup: Translation string ‘PluginsAdmin_MenuPlugins‘ not available.
- I have this error after updating Piwik: "Uncaught exception: 'The plugin 'Home' is not activated. You can activate the plugin on the Plugins admin page.'"
- What should I do when the upgrade failed with "SQLSTATE[42000]: Syntax error or access violation: 1142 INDEX command denied to user 'myUserID'@'SomeIP' for table 'SomePiwikTable'"
How to
- How do I exclude traffic from an IP or a range of IP addresses?
- How do I exclude query parameters from my reports?
- How do I set the time zone for my reports?
- How do I specify the currency used in the Goals revenue reports?
- How do I specify which websites to load by default in Piwik?
- How to specify the date used by default in Piwik reports?
- How can I set custom groups of pages (structure) so that page view are aggregated by categories?
- How to make Piwik faster?
- After the top 500 or top 1000 rows, Piwik automatically groups pages, keywords, websites, etc. under the label "Others"; How can I force Piwik to not limit the data?
- How can I force the reports to be re-processed from the logs?
- Can I get reports for a custom date range?
- How to track error pages (404 pages) in Piwik? Which URLs are 404 and which referers lead to these pages?
- How do I track visits on my intranet?
- How do I automatically login my users in Piwik when they go from my CMS to Piwik?
- How do I delete all statistics for a given websites, or for all websites?
Plugins
- List of Piwik plugins
- How do I install a new plugin?
- How can I build a Piwik plugin?
- How do I report a bug in a plugin?
General
- Are Piwik reports real time?
- How is a 'unique visitor' counted in Piwik?
- How is a 'visit' defined in Piwik?
- What is an 'Entry page'?
- What is an 'Exit Page'?
- What is the 'super user' in Piwik?
- What is the 'admin' permission in Piwik?
- What is the 'view' permission in Piwik?
- Can I install Piwik on one server and track visits on websites that are hosted on other servers?
- How long does the Piwik archiving process take for high traffic websites - or hundreds of websites?
- Is the Piwik Javascript Tracking Code XHTML 1.0 compatible?
- Does the Piwik Tracking tag work on https (SSL) pages?
- What is "page title not defined" in the Page titles report?
- What is "page url not defined" in the Pages report?
- In the Providers report, what does "IP" mean?
- A search engine is counted as a website referer. How can I add the search engine to Piwik?
- Can I help translate Piwik into my native language?
- How can I become an official Piwik Consultant?
Troubleshooting
- Piwik shows "No Data" in all reports.
- Statistics from Piwik and my other web analytics tool (log analyzer, webalizer or javascript based) are different, why?
- Visits from search engines or campaigns are not recorded, Piwik shows "No data available".
- Piwik doesn't detect accurately the Country and/or Continent of my visitors.
- The graphs (pie chart, bar chart, evolution graph) are not showing in my Piwik.
-
The sparklines (small graphs like
) are not showing in my Piwik.
- The Piwik Javascript code shows a red cross (on IE) or a broken image icon instead of the 1*1 transparent Pixel, what is the issue?
- How can I purge Piwik logs?
- I get the error message: "Fatal error: require_once() [function.require]: Failed opening required XYZ in /path/piwik/XYZ.php on line X". How can I get Piwik to work?
- What should I do when I get the error message: SQLSTATE[HY000] [2002] Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (11)
- I get the error "Warning: gzuncompress() [function.gzuncompress]: data error" when looking at my Piwik reports.
Piwik and OpenX
Piwik and phpMyVisites
- What is Piwik?
- How is Piwik different to phpMyVisites?
- What is going to happen to phpMyVisites?
- How do I upgrade from phpMyVisites to Piwik?
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