FAQ Piwik

Please send your questions to hello@piwik.org and we will update this page with our super-clear answers. Thanks!

New to Piwik

  1. What is Piwik?
  2. Why is Piwik different to Google Analytics and other web analytics tools?
  3. How does Piwik work?
  4. How do I know when new versions are released?
  5. Where can I get support?
  6. Is there an Online demo available?
  7. Who builds Piwik?

Installation

  1. How do I install Piwik?
  2. What are the requirements for installing Piwik?
  3. Do I need to create a MySQL database?
  4. How do I find out which version of PHP I have?
  5. Do I need to use PHP on my websites to use Piwik?
  6. How can I reinstall Piwik? Can I keep the existing data?
  7. I want to move Piwik to a new domain or a new subdomain, with the same MySQL server. How should I proceed?

Update

  1. What version of Piwik do I have?
  2. What should I do when I want to update Piwik to the latest version?
  3. How do I backup my MySQL database?
  4. How do I restore my MySQL database?
  5. I have this error on startup: Translation string ‘PluginsAdmin_MenuPlugins‘ not available.
  6. I have this error after updating Piwik: "Uncaught exception: 'The plugin 'Home' is not activated. You can activate the plugin on the Plugins admin page.'"

How to

  1. How can I track visits on my intranet?
  2. How can I automatically login my users in Piwik when they go from my CMS to Piwik?
  3. Can I get reports for a custom date range?

Plugins

  1. Is there a list of plugins?
  2. How do I install a new plugin?
  3. How can I build a Piwik plugin?
  4. How do I report a bug in a plugin?

General

  1. How is a Unique Visitor counted in Piwik?
  2. How is a 'visit' defined in Piwik?
  3. What is the 'super user' in Piwik?
  4. Are Piwik reports real time?
  5. How long does the Piwik archiving process take for high traffic websites - or hundreds of websites?
  6. A search engine is counted as a website referer. How can I add the search engine to Piwik?
  7. Can I help translate Piwik into my native language?

Troubleshooting

  1. The sparklines (small graphs like ) are not showing in my Piwik.
  2. How can I purge Piwik logs?
  3. I get the error message: "Fatal error: require_once() [function.require]: Failed opening required XYZ in /path/piwik/XYZ.php on line X". How can I get Piwik to work?

Piwik and OpenX

  1. What is OpenX?
  2. What is the link between Piwik and OpenX?
  3. What does the OpenX ad server do?

Piwik and phpMyVisites

  1. What is Piwik?
  2. How is Piwik different to phpMyVisites?
  3. What is going to happen to phpMyVisites?
  4. How do I upgrade from phpMyVisites to Piwik?
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