Please check the following steps to troubleshoot your Piwik Mobile app:
- Is your internet connection active?
- Is your Url to Piwik Server entered correctly?
- Have you entered the correct login and password?
- Is there any unwanted characters – spaces for example – in the Piwik Url, username or password?
- Does your Piwik user have at least “View” permission for one website?
- Do you use the LDAP plugin? Unfortunately, the LDAP plugin does currently not support to log in via API
- Make sure your Piwik instance is not blocked by an “Ad blocker” app. In case you are using a custom ROM please have a look whether your ROM comes with an Ad blocker which is enabled by default
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