It may happen that your Piwik analytics platform service is down / unavailable temporarily. Here are some important notes:

  • Your websites will still load correctly and should not be affected by any problem on the Piwik side. In the worst case scenario where Piwik server(s) are completely down and do not serve the /piwik.js file, users’ browser will still render your websites quickly because Piwik uses an asynchronous JavaScript library to measure users. The asynchronous JavaScript means that Piwik piwik.js file is optional for your website to render.

  • If for a few minutes or a few hours, your Piwik service is down, you may have lost data for this time period. In some cases, it is possible to replay most, or all, of the lost data. Learn more about how to replay your Piwik web server access logs and restore your tracking data that was not imported during the outage.

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