Please check the following steps to troubleshoot your Piwik Mobile app:

  • Is your internet connection active?
  • Is your Url to Piwik Server entered correctly?
  • Have you entered the correct login and password?
  • Is there any unwanted characters – spaces for example – in the Piwik Url, username or password?
  • Does your Piwik user have at least “View” permission for one website?
  • Do you use the LDAP plugin? Unfortunately, the LDAP plugin does currently not support to log in via API